Roundup of 10 Best Customer Feedback Tools (mostly free)

Analyzing customer feedback and working on them is known to drastically improve the certainty of a product's success. Today, customers expect product companies to give them space to request features, and keep track of their requests.

Modern product teams understand the importance of continuously listening to customer feedback and keeping them updated about the progress. Customer feedback tools exist to give customers and product teams a single platform to collaborate on new feature requests, post updates, and get instant reactions from customers.

As you grow, you are going to have to build a solid customer feedback stack that helps you collect, manage, and act on feedback from customers. A tight customer feedback stack will help you:

1. Centralize user feedback in one place
2. Analyze user feedback
3. Publish product roadmap
4. Improve NPS scores
5. Gain loyalty from users

Now, let's get to it. Here are some of the industry's favorite customer feedback tools that helps you collect, organize, and analyze customer feedback posts. The tools I have listed below are trusted by SaaS product companies, that you can also include in your customer feedback stack.

Best customer feedback tools listed below drastically helps you improve the way you build products that customers love.

1. Hellonext
2. VideoAsk
3. Intercom Feedback Surveys
4. HubSpot Customer Feedback Survey
5. Instabug
6. UserVoice
7. ProductBoard
8. SurveyMonkey
9. Canny
10. AskNicely

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10 Best (mostly free) Customer Feedback Tools

Hellonext

Product name	Hellonext
URL	https://hellonext.co
Parent company	Hellonext, Inc.
Use-case	Feedback Collection, Roadmap planning, What's new announcement
Starting Price	$0
Ideal for	Startups to Enterprises

VideoAsk

Product name	VideoAsk
URL	https://www.videoask.com
Parent company	TYPEFORM SL
Use-case	Video feedback collection
Starting Price	$0
Ideal for	Startups to Enterprises

Intercom Feedback Surveys

Product name	Intercom Surveys
URL	https://www.intercom.com/surveys
Parent company	Intercom, Inc.
Use-case	User feedback surveys
Starting Price	$299
Ideal for	Enterprises

HubSpot Customer Feedback Survey

Product name	HubSpot Surveys
URL	https://www.hubspot.com/products/service/customer-feedback
Parent company	HubSpot, Inc.
Use-case	User feedback surveys
Starting Price	$500
Ideal for	Enterprises

Instabug

Product name	Instabug
URL	https://www.instabug.com
Parent company	Instabug, Inc.
Use-case	In-app bugs & feedback capture
Starting Price	$0
Ideal for	Startups to Enterprises

UserVoice

Product name	UserVoice
URL	https://uservoice.com
Parent company	UserVoice, Inc.
Use-case	Feedback forms and voting
Starting Price	$799
Ideal for	Enterprises

ProductBoard

Product name	ProductBoard
URL	https://productboard.com
Parent company	ProductBoard, Inc.
Use-case	Roadmap planning
Starting Price	$90
Ideal for	Enterprises

SurveyMonkey

Product name	SurveyMonkey
URL	https://surveymonkey.com
Parent company	Momentive, Inc.
Use-case	User feedback survey tool
Starting Price	$99
Ideal for	Enterprises

Canny

Product name	Canny
URL	https://canny.io
Parent company	Canny, Inc.
Use-case	User feedback tool
Starting Price	$0
Ideal for	Startups to Enterprises

AskNicely

Product name	AskNicely
URL	https://asknicely.com
Parent company	Ask Nicely Holdings, Inc
Use-case	User feedback survey tool
Starting Price	$199
Ideal for	Enterprises

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Build product roadmap with customer feedback

Customer feedback tools are a great way to build a product roadmap that instantly improves customer satisfaction. Building out features with confidence and high success-rate is a great way to grow your business, and to reduce customer churn. I believe you will take advantage of some of the tools I listed in this article to build a customer-centric product.

The 10 tools that I mentioned in this post will allow you to:

• centralize user feedback posts
• sort user feedback
• organize based on your preference
• prioritize customer feedback
• analyze user feedback
• respond to customer requests
• collaborate internally over user feedback

Hellonext is an all-in-one customer feedback management tool that you can start using completely for free. Hellonext becomes your central repository of all your customer feedback. If you are looking for a free tool to manage customer feedback to improve user loyalty, and reduce churn, Hellonext is your best value for money — completely free.