What's new: Canned responses

We are taking you one step closer to improving the efficiency and responsiveness of your team! Introducing Canned Responses on Hellonext! 💙

Create concise yet meaningful responses, with a personal touch in just a few click on your dashboard. To configure,

• Global responses — Navigate to Boards → Customizations → Canned Responses.
• Board specific responses — Navigate to any Board → Options → Canned Responses.

To get you started, we added five common responses. Use them, edit them, but don’t destroy them. 😉

How canned responses can impact your product

Apart from it reducing the friction to get back to a customer, canned responses can also,

• Create a sense of trust among your customer base
• Boost brand image with timely responses
• Reduce time spent on mundane queries
• Avoid typo’s in your responses And we could keep going! 😃 Put this feature into action, on your dashboard now and experience these for yourself!

Check out our help article on how canned responses work and enjoy Hellonext-ing! 🚀

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